A Contact Center Is the Primary Link to Your Customer Base
A contact center plays an important role in your business. It is the central means of communication – the vital link – between your company and customer base. In the past, traditional contact centers required significant capital investments in real estate and technology and were expensive to maintain. In an attempt to lower operational costs, many businesses have turned to outsourcing their support services to contact centers outside the U.S. As a result, quality decreased and customer satisfaction rates have fallen considerably. A domestically outsourced contact center offers a modern day, cost-effective alternative that provides businesses greater balance between meeting their customer care requirements and achieving high customer satisfaction rates.
Improve Employer, Employee and Customer Satisfaction Rates
Using cloud-based software, employees can sign in and work from home, rather than having to commute to a physical location. Not only does this provide workers with numerous benefits and contributes to low employee turnover rates, it gives employers greater control over their workforce management. No geographical limitations means we can hire selectively and strategically to ensure coverage needs are being met, which results in higher customer satisfaction rates.
For more than 10 years, the contact center solution experts at DI have helped companies of all sizes from small local businesses to large corporations. Our dedicated team of contact center specialists have the knowledge and expertise to help your business gain a competitive edge. At DI, our goal is to provide clients with the most cost-effective and environmentally sustainable solutions to help promote the same socially-responsible business practices we believe in. We proudly hire military family members and people with disabilities.
Schedule a free consultation to learn about our cost-effective, innovative contact center solutions for your business today!