Doing Good in the Call Center

Originally posted at: NoJitter by Beth Schultz Domestic outsourcer Direct Interactions relies on cloud-based virtual contact center technology to create home-based jobs for those with disabilities and caregivers. Turn on your favorite news program or flip through your morning paper this time of year, and you’re sure to find a story or two about companies giving back or working for […]

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Call Center Provider Direct Interactions Creates Home-Based Jobs for Military Families and Americans With Disabilities Using 8×8’s Cloud Contact Center Solution

Originally posted at: 8×8 More Than 200 Agents in 25 States Use 8×8 Virtual Contact Center to Provide Customer Support for Tech Companies and City Governments SAN JOSE, Calif., Nov 06, 2014 (BUSINESS WIRE) – 8×8, Inc. a provider of cloud-based unified communications, contact center and collaboration services, today announced that Direct Interactions, a Seattle-based outsourced call center provider, […]

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Direct Interactions Nominated for 2010 Washington’s Best Workplaces Award

SEATTLE, June 3, 2010 – The Washington’s Best Workplaces award began in 2007 to recognize the leaders of the best workplaces in Washington. The Puget Sound Business Journal created program three years ago to promote corporate social responsibility in Western Washington. Direct Interactions is the first contact center to be nominated. Based in Seattle, Direct Interactions was founded to […]

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Christine Broaders Joins the Direct Interactions Management Team

SEATTLE, October 7, 2009 – In October, Direct Interactions announced the hiring of Christine Broaders as Director of Human Resources. Ms. Broaders joins the company after leading the recruiting efforts at Alpine Access. During her tenure at Alpine Access, the company enjoyed sustained growth and profitability as the contact center industry continues to adopt the home-based agent operational model. […]

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Direct Interactions Nominated for 2009 Washington State Governor’s Award

SEATTLE, September 7, 2009 – Direct Interactions is excited to announce they have been nominated for a second time for the esteemed employer’s award by the Washington State Governor’s Committee on Disability Issues and Employment. Award winners will be announced at 19th annual Washington State Governor’s Awards Breakfast on October 9, 2009 at Microsoft. The event acknowledges Washington-based […]

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Minidisco and Direct Interactions Contact Center Delivers Results in a Socially Responsible and Environmentally Sustainable Way

LOS ANGELES, CA (03/20/2008) –, a leading provider of digital recording gear and accessories, has selected Direct Interactions as their contact center provider. Direct Interactions utilizes “home-sourcing” to enable employees to work from home and reduce operational costs. “It is critical for our business to provide superior customer service and with Direct Interactions our level of service has […]

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Contactual (now 8×8) and Direct Interactions Partnership Enables People with Disabilities to Work from Home

UPDATED: 1/21/2015 SEATTLE (Business Wire) – Direct Interactions Inc., a leading provider of home-sourced contact center solutions, has selected Contactual OnDemand Contact Center as their call center technology provider. “Our partnership with Contactual delivers cutting-edge contact center technology into the homes of our agents. This allows us to deliver more profitable solutions to our clients and create more employment opportunities for America’s wounded […]