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Implementation and Training
Proven methodology to ensure total business continuity.
  • Implementation:

    • A typical implementation usually includes a trial period. Before starting the trial we identify the goals and strategy for the Direct Interactions service. We agree on a "Client Success Strategy" which defines the results needed to obtain a return on investment (ROI) for the client. During and after the trial we create the Service Level Agreement (SLA) to define the call center performance needed by the client. The SLA is a dynamic document that changes as we become more familiar with our clients' business. Because of the importance of customer communications, we cultivate very close relationships with our customers. We understand that the success and growth of our customers is the key to the success of our company. We are business partners and coworkers, not just another vendor.

    During the trial our Operations Managers are trained to interact. with your customers and prospects. The Operations Manager trains the agents on the scripts and success strategy to ensure that profitable customer interactions are taking place.

  • Training:

    • Direct Interactions Simulation Training And New Client Engagement or DISTANCE. DISTANCE is our proven training program and multi-tiered infrastructure that equips every agent with the knowledge and tools required to deliver the highest quality customer interactions possible. Through our intensive simulated client environment we conduct hours of simulated customer contacts before an agent ever goes live.