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Direct Access to the Highest Caliber Agents
Find. Motivate. Develop. Repeat.
  • Selectivity:

    • We receive hundreds of resumes each month.  Our human resources team has a nationwide pool of qualified applicants to evaluate.  We also recruit local people through the Division of Vocational Rehabilitation and Community Resource Providers like PROVAIL, the Neurological Vocational Services Unit of Harborview Medical Center, and Washington Vocational Services.  Talking with customers is a labor intensive process and we invest a lot of effort to find the best people.

  • Agent Satisfaction:

    • Our agent pool is comprised of many individuals who are unable to commute to an office due to disability, family responsibilities, or geographical barriers. As a result they are more appreciative for the opportunity to work from home and generally more satisfied than traditional in-house agents. Agent turnover and absenteeism is significantly lower than industry average, reducing the costs of agent training, quality assurance, and management.

  • The Right Agent at the Right Time:

    • Matching the right agents to our client’s business ensures that every customer interaction builds brand loyalty and customer satisfaction. Compensating our agents for both the volume and quality of their communications with our client’s customers allows Direct Interactions to best align the goals of our clients with the goals of our agents.