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Improved Operational Efficiency
An attractive alternative to on-site or off-shore call centers
  • Flexibility and Scalability:

    • Direct Interactions provides greater scheduling flexibility through a combination of scheduled, flexible full-time and part-time agents. We draw from a pool of agents that live in New York City, Honolulu, and hundreds of other cities. The results are consistent coverage 24x7x365.

    Temporary spikes in call volumes due to seasonal business, marketing campaigns, and new product releases are much easier to manage with our geographically diverse model. We utilize technology and innovative management techniques to reduce the costs of operations and gain a competitive advantage for our clients.

  • Business Continuity:

    • Through the use of many of the industries’ best hosted technologies, our agents are constantly measured and monitored in an effort to promote total customer satisfaction and strict adherence to client goals.

    We allow our clients to quickly respond to spikes in call volume, maintain extended call center hours, and avoid disruptions in call center operations caused by bad weather or emergencies.

  • Highest Possible Agent Utilization:

    • Pay for only the coverage or volume of interactions that your company requires. Direct Interactions’ per minute, per hour, per week or per month pricing models allow for maximum value.