Direct Interactions

Compelling Return on Investment

A domestic call center offering that can compete on price and win on quality.

Improve Quality:
Our agents appreciate the opportunity to work from home because they can balance their careers with the needs of their families and health. This results in higher customer satisfaction ratings, increased revenue per call, increased revenue per agent hour, increased conversion rates and greater profitability for our clients.
Reduce Overhead:
Because we have a distributed work force, we avoid the costs of a physical office. Our agents also supply their own workplace, phone, computer, and Internet connection. By utilizing hosted technology solutions exclusively we also reduce the costs of software and hardware maintenance.
More Effective Use of Capital:
By replacing the fixed costs of conventional call center operations with the variable costs of Direct Interactions, our clients reduce the operational costs of interacting with their customers.