From "Customer Service" to Customer Care

Positive customer service care experiences don't just ensure repeat business – they heal us at our core.

In essence, every positive human interaction creates a new opportunity for us to believe in one another.

While seemingly trivial to some, each human interaction is an opportunity to transform someone else's life. People feel cared for, and they will want to spread it to others.

This is the Direct Interactions mission. It’s in our DNA. It's what we do.

Recruiting Kindness & Competency for Your Customer Service Care Center

We're unlike any other call center, or business process outsourcing provider, in the United States. We pride ourselves on building the kindest and most competent teams of customer care agents.

Our call center agents have either required personal care themselves, or have provided care for others in need. Due to their difficult life experiences, they possess a knowledge and wisdom that cannot be taught.

They know that caring for another human being can be both powerful and transformative.

Every human interaction is an opportunity to create positive change; not only for the person receiving the care, but the caregiver as well.

Veterans, People With Disabilities, Their Families, and Stay-At-Home Caregivers

An integral part of the Direct Interactions mission is to hire people that know the true meaning of caring for others. 

Why? Because they appreciate authentic human contact, have an innate ability to selflessly provide care for others, and because they are among our nation's most deserving groups of workers seeking job opportunities.

Give your customers an incredible experience each and every time. Show them how much you really care. Remember, in business as in life, we are all in this together.

Join us in our mission to brighten your customer's day one heartfelt human interaction at a time.



Never believe that a few caring people can't change the world. For, indeed, that's all who ever have.Margaret Mead