We’re on a mission to deliver:
Cost-effective, scalable call center services built in the (AWS) cloud so as your business needs change, so does our service
Outstanding Customer Experiences
Happy agents deliver happy experiences. Customer satisfaction (CSAT) goes up when agents are happy and engaging. We hire specifically for high emotional intelligence because we believe that empathetic agents will yield consistently great customer experience (CX)
A Commitment to Corporate Social Responsibility (CSR)
Our home-based call center staff is made up of 30% people with disabilities and military spouses. Commitment to corporate social responsibility is part of our DNA and we think it’s what sets us apart from our competitors.
About Direct Interactions
We’re an award-winning, outsourced call center provider focused on saving our clients money and increasing productivity. Staffed with home-based customer contact experts, we are readily adaptable for people with disabilities, and make it easy for employees, many of whom are disabled veterans, to work from home. Hiring Americans with disabilities reduces turnover, lowers training costs and improves customer service for Direct Interactions’ clients.