2019
What is Customer Service to You?
“What is customer service to you?” is a question often asked when interviewing customer service agents. Many of these agents give canned responses that they think their prospective companies will... Read More
2019
The Difference Between Customer Service and Customer Support
Creating a good product isn’t the only guarantee that a business will succeed. Not only are customers concerned about what you’re selling, but also how you sell it and what... Read More
2019
4 Customer Service Types
Customer service is a must-have for every business. Customers have the ability to share both good and bad experiences, which can influence potential customers, so businesses must work hard to... Read More
2019
Providing Excellent Customer Service Examples (3 Unique Approaches)
When you read about companies providing excellent customer service, some of them may seem too good to be true. Maybe the problem wasn’t too difficult to begin with, or maybe... Read More
2019
Why You Should Invest in Customer Service Automation
Customer service automation is certainly something businesses should not overlook. Not only does it help retain customers, which costs less than acquiring new ones, but also promotes customer loyalty, which... Read More
2019
What Customer Service Means to You
In this increasingly customer-driven marketplace, businesses are fighting tooth and nail for each piece of business they can get, but the competition isn’t just with product quality or price —... Read More
2019
The Importance of Customer Service in Business
Customer service is as vital to your business as any other function that helps keep your company afloat. It comes from every individual in your business, and is the direct... Read More
2019
5 Questions to Ask Before You Apply to Work from Home
Want to apply to work from home? Well, it seems like a very attractive proposition, doesn’t it? It’s easy when you think about all the positives: avoiding a soul-crushing commute,... Read More
2018
Returning from Deployment Process (3 Tips)
When soldiers return home from service, they may find the returning from deployment process to be more difficult than they ever thought. Soldiers quickly learn that it’s not easy to go... Read More
2018
8 Ways to Improve the Customer Service Experience
In today’s highly competitive business environment, you can’t afford to leave customers feeling dissatisfied. Other companies are competing for their business too, so while it’s important to attract more customers... Read More
2018
8 Customer Service Tips and Tricks for Call Center Support
Providing a reliable and consistent customer service experience each and every time is the key critical component to meeting and exceeding customer expectations. A positive customer service experience goes a... Read More
2018
4 Trends in Customer Service to Watch for in 2018
Whether your company handles its customer service internally, or outsources it to a provider, it’s important to stay on top of the trends in customer service that are shaping (and... Read More
2018
7 Signs That It’s Time to Outsource Customer Service
If your company has reached a point where you know a change is needed around how you handle customer service, then you’re faced with an intimidating choice. You can either... Read More
2018
What Can Exceptional Customer Service Do for Your Business?
If you want to create loyal customers for life, you need to provide them with exceptional customer service. When you provide customers with consistent and memorable experiences, you increase the chances of... Read More
2018
The Pros and Cons of Outsourcing Customer Support
Whether you’re an entrepreneur just starting out or an established business, inevitably there will come a point where you realize your customers just aren’t receiving the service and support they... Read More
2018
5 Things No One Gets Right When Outsourcing Customer Service
Outsourcing customer service can be a very attractive option as it allows businesses to focus on their core competencies, generate revenue, and cut overhead costs by a a large margin. However,... Read More
2018
Startup Scaleup: How to Scale Up Your Startup Company
Source: "7 Ways to Prepare Your Startup to Scale Up" by Neil Patel (Inc.)... Read More
2018
7 Customer Service Principles Your Boss Wants You to Know
Flawless customer service execution is at the top of every business owner’s wish list. As a customer service specialist, your job is to help your employer’s goals become reality. From... Read More
2018
The 5 Principles of Providing Excellent Customer Service
Customer service can make or break your business. It can determine whether or not customers return, and can have long lasting negative impacts to your brand if not handled correctly. Poor... Read More
2018
Artificial Intelligence: Customer Service Friend or Foe?
Artificial intelligence in customer service has been a source of debate within several different industries, but what exactly is AI support, and how would it benefit businesses seeking to improve... Read More
2018
Why Automated Customer Support Isn’t the Complete Answer
Too often these days, businesses that are seeking ways to save money opt to use an automated customer support solution, leaving customers who are in need of live assistance to fend for... Read More