outsourcing customer support

The Pros and Cons of Outsourcing Customer Support

Whether you’re an entrepreneur just starting out or an established business, inevitably there will come a point where you realize your customers just aren’t receiving the service and support they need — when they need it. Maybe you thought you could handle it all on your own, or maybe it’s something that’s been […]

outsourcing customer service

5 Things No One Gets Right When Outsourcing Customer Service

Outsourcing customer service can be a very attractive option as it allows businesses to focus on their core competencies, generate revenue, and cut overhead costs by a a large margin. However, researching and finding the right outsourced call center for your business can take up a lot of time. Here are 5 common mistakes […]

customer service principles

7 Customer Service Principles Your Boss Wants You to Know

Flawless customer service execution is at the top of every business owner’s wish list. As a customer service specialist, your job is to help your employer’s goals become reality. From recognizing your value as a key driver of customer satisfaction, to leveraging the power of your communication skills, your boss understands the integral […]

excellent customer service

The 5 Principles of Providing Excellent Customer Service

Customer service can make or break your business. It can determine whether or not customers return, and can have long lasting negative impacts to your brand if not handled correctly. Poor customer service experiences can escalate even the smallest of conflicts, which may result in unhappy customers taking to social media and other public platforms to […]

artificial intelligence customer service

Artificial Intelligence: Customer Service Friend or Foe?

Artificial intelligence in customer service has been a source of debate within several different industries, but what exactly is AI support, and how would it benefit businesses seeking to improve their customer service operation? We’ve all grown accustomed to using programs or scripts to perform methodical, automated tasks. For example, Google uses crawler […]

automated customer support

Why Automated Customer Support Isn’t the Complete Answer

Too often these days, businesses that are seeking ways to save money opt to use an automated customer support solution, leaving customers who are in need of live assistance to fend for themselves. In fact, the trend towards customer service automation has increased rapidly within the past few years. One study by Gartner estimates that by 2020, […]