outsourcing customer support

The Pros and Cons of Outsourcing Customer Support

Whether you’re an entrepreneur just starting out or an established business, inevitably there will come a point where you realize your customers just aren’t receiving the service and support they need — when they need it. Maybe you thought you could handle it all on your own, or maybe it’s something that’s been […]

outsourcing customer service

5 Things No One Gets Right When Outsourcing Customer Service

Outsourcing customer service can be a very attractive option as it allows businesses to focus on their core competencies, generate revenue, and cut overhead costs by a a large margin. However, researching and finding the right outsourced call center for your business can take up a lot of time. Here are 5 common mistakes […]

customer service success

5 Reasons Why Customer Service Success is Crucial for Business

Achieving customer service success is crucial for businesses of all types. Many companies are overlooking the most important factors of the customer service experience: good communication, swift conflict resolution, and maintaining high customer satisfaction/retention rates. Companies often focus all of their attention on the process of producing, marketing, and selling, while paying little […]

customer service principles

7 Customer Service Principles Your Boss Wants You to Know

Flawless customer service execution is at the top of every business owner’s wish list. As a customer service specialist, your job is to help your employer’s goals become reality. From recognizing your value as a key driver of customer satisfaction, to leveraging the power of your communication skills, your boss understands the integral […]

excellent customer service

The 5 Principles of Providing Excellent Customer Service

Customer service can make or break your business. It can determine whether or not customers return, and can have long lasting negative impacts to your brand if not handled correctly. Poor customer service experiences can escalate even the smallest of conflicts, which may result in unhappy customers taking to social media and other public platforms to […]