Building trust, improving retention rates, and strengthening your brand with each interaction is how we earn and keep your business.
Every interaction is an opportunity to positively impact others. We’re a call center outsourcing company that builds customer service teams who know the true meaning of caring for others.
Our 100% remote distributed workforce balances coverage and adapts to fluctuating demands effortlessly. This ensures a reliable and cost-effective customer service solution for your business.
Our Core Services
A little about our call center services:
- We focus on hiring agents with a high degree of emotional intelligence because we want our customers to feel heard. By emphasizing active listening and empathy in our quality assurance monitoring, we provide a human touch missing in most customer service interactions today.
- Our people are our strength. We believe our focus on diversity and inclusion attracts great people. Our experiences inspire innovation and promote a community of acceptance. Supporting diversity requires action and a focus on collaboration like those created through Employee Resource Groups providing opportunities for professional growth and mentorship.
- We are very selective in our hiring practices which translates to the highest retention rate in the industry. We believe happy employees make happy call agents and that means great customer experiences for our clients.
Public Sector Call Center Services
We understand the demands on public sector organizations and have the experience to deploy call center services in order to alleviate the demand on existing resources.
Disaster Response Call Center
Given the recent COVID-19 pandemic, we know organizations are more overwhelmed than ever. We have a highly-skilled team ready to help alleviate call center volume spikes. Through our cloud-based call center solutions, built in the AWS cloud, we can scale up to meet the demands of your organization.
Outbound Call Services
Often overlooked due to resource constraints, outbound call services can be a way to extend your brand’s connection with the customer. ‘Thank you’ calls, ‘How are we doing?’ calls, and survey calls are all excellent ways to let your customers know you are vested in providing them the best possible experience. Many organizations are too resource-constrained to do this type of proactive business intelligence gathering, so why not outsource it to our expert call agents?