6 Things to Know About DI Before Applying

  • We are resilient & distributed – In business since 2007, we are a resilient, distributed, home-based workforce represented across the US
  • Diversity – We are open to a broader pool of agents which we believe is our strength
  • Opportunity – We offer not only people with mobility challenges a place to build and grow a career, but their caretakers as well
  • We care about the environment – DI has been Carbon Neutral since 2009
  • We care about our employees and their development – We have the lowest turnover in the industry
  • DI is not for everyone – We are highly selective with a 1.5% hiring rate


How do I get in touch if I have a question?

Please visit our contact page here.

What is an independent agent?

An independent agent is a worker who signs an independent contractor (IC) agreement to come work for us.

What will I do as a work from home agent?

The majority of our work is based on making and/or receiving customer calls via telephone.

Are there any fees to apply?

This is a legitimate work from home job opportunity and there are no fees to apply.

What benefits do you offer?

You will be working as a self-employed independent contractor, which does not include traditional employee benefits, however, working from home does have its perks.

What are your basic requirements?

  • Must be 18 years of age or older
  • Legally able to work in the U.S.
  • Earned a high school diploma or G.E.D.


What skills and qualities are you looking for in your agents?

  • Possess a strong work ethic and be reliable
  • Self-discipline to work from home with minimal supervision
  • Quickly identify issues and resolve problems
  • Build a positive rapport with customers and maintain a pleasant demeanor
  • Troubleshoot and fix computer-related problems
  • Communicate clearly and effectively via email/chat


What are your technical requirements?

  • Service with an Internet Service Provider (cable, DSL, fiber optic)
  • Landline telephone service with no features enabled (no mobile lines)
  • USB headset (client-specific)
  • PC computers running Microsoft Windows 7, 8 or 10 (no Macs)
  • Antivirus and malware/spyware software and firewall enabled


Do you offer part-time or full-time positions?

We offer mostly part-time positions.

Are interviews conducted onsite?

Job interviews are conducted via telephone. If you have any special accommodation needs, please contact us.

How much will I be paid?

Agents are typically paid between $10.00-$12.00 per hour.

How flexible is the scheduling?

It depends on the amount of hours being offered at any given time as hours vary from project-to-project.


Direct Interactions provides work from home jobs for U.S.-based workers, caregivers, military family members, and people with disabilities who are physically unable to commute.

We’re able to provide these work from home opportunities via “homesourcing.” Homesourcing is the transfer of service industry employment from offices to home-based employees with appropriate telephone and internet facilities.

Businesses avoid having to hire and train additional workers and maintain costly facilities, while workers avoid stressful daily commutes, expensive work attire, etc. Instead, that time is better spent at home with their loved ones.

E-mail address to directly contact Direct Interactions, Inc. Ready for a work from home career at DI?  If you don’t see an answer to your question in the FAQ section listed above, please feel free to contact us.