"Attendants were helpful and informative. They were polite and courteous and spoke to me without judgement."

"The ladies whom I spoke with were amazing. Their kindness, patience, and knowledge were greatly appreciated. I think both ladies are absolutely wonderful."

"I honestly could not believe how nice and knowledgeable the agent on the phone was. Her politeness and caring tone calmed me down almost immediately. She was great at her job. I never thought I could turn from being so mad to calm in a matter of minutes."

"The agent who helped me with my issue was very nice and respectful. I could not even be upset because of how she handled the phone call with professionalism."

"The operators we dealt with could not have been any nicer or more professional. GREAT JOB."

"The agent, Jonna, through her expertise stayed on the line and made sure I punched in the correct numbers. When the faultiness of the device was discovered, she apologized. WHAT A JEWEL."

"I really appreciated how nice, helpful, and sympathetic the people who answered my call were. They definitely did their best to not make things any worse and that was greatly appreciated."

"I was pleasantly surprised at the polite demeanor of the staff. Typical city workers are very arrogant and unfriendly, but I must say these people seemed well-trained. This is the way public servants should speak to the people they are paid to serve."

"The gentlemen I spoke was so very pleasant, professional and had a very soothing tone to his voice."

"The woman on the phone was patient and pleasant."

"The lady I spoke with was extremely helpful and very sweet."

"The agent was a doll! Very sweet girl who did not make you feel bad or was rude, so you can’t help but respond in the same positive way. Also she was very quick and efficient in her job. She deserves a bonus!"

"The ladies on the phone were the best!"

"I’m impressed. Thank you for making my day 'unmiserable.'"

"I was very pleasantly surprised to speak with Josie, who seemed genuinely empathetic and wonderful! I even told my friends how good the experience was!"

"I felt that her insight was very good and she was genuinely eager to help."

"Having a real person take me step-by-step through the process was GREAT. I did not expect agent to give me directions, then stay on the phone as I worked through the process. All jurisdictions need to get on board with you guys. Customer Service is A PLUS!"

"The agent was very polite and treated me with respect. I appreciated that."

"Whatever you do to inspire customer service in your staff, it is working."