We help customer-obsessed organizations deliver outstanding customer calls with our highly-skilled, emotionally intelligent, US-based agents

We’re on a mission to deliver:

Great ROI

Cost-effective, scalable call center services built in the (AWS) cloud so as your business needs change, so does our service

Our services…

Call center agent taking call

Outstanding Customer Experiences

Happy agents deliver happy experiences.  Customer satisfaction (CSAT) goes up when agents are happy and engaging. We hire specifically for high emotional intelligence because we believe that empathetic agents will yield consistently great customer experience (CX)

Our services…

A Commitment to Corporate Social Responsibility (CSR)

Our home-based call center staff is made up of 30% people with disabilities and military spouses. Commitment to corporate social responsibility is part of our DNA and we think it’s what sets us apart from our competitors.

More about what makes us different

direct interactions employees with disabled worker handling calls
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About Direct Interactions

About Direct Interactions

We’re an award-winning, outsourced call center provider focused on saving our clients money and increasing productivity. Staffed with home-based customer contact experts, we are readily adaptable for people with disabilities, and make it easy for employees, many of whom are disabled veterans, to work from home. Hiring Americans with disabilities reduces turnover, lowers training costs and improves customer service for Direct Interactions’ clients.

More about Direct Interactions