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Disability Advocates: 911 Call Centers Should Be Able to Transmit and Receive Texts

Even though deaf people can reach emergency services through the use of a relay service, there are too many steps required in the process. This includes those who cannot easily communicate over the phone, such as people with autism, speech disabilities, cerebral palsy, and other conditions; they face sometimes life-threatening barriers when trying to call emergency services. Disability advocates argue that there is a simple solution: transmitting and receiving texts to 911 call centers. Richard Ray, an expert who works on improving accessibility and ADA compliance, explained “The average time is anywhere from three to eight minutes before we’re connected to the 911 center. Texting to 911 should have been set up yesterday. We’re not in a situation where we can wait any longer.”

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Article Source: Mother Jones and the Foundation for National Progress

Posted in Americans with Disabilities Act (ADA), Call Center | Contact Center, Communication, Disability Awareness, Disability Services, Emergency Services, People with Disabilities, Public Safety, Special Needs and tagged , , , , .